Frequently Asked Questions

1. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, we accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please note that because our products are handmade, slight variations may occur. For full details, visit our Refund Policy page.

2. How long does shipping take?
Orders are typically processed within 1 to 2 business days. Since our products are handmade, please allow an additional day for production. Once shipped, delivery times vary depending on your location.

3. Can I cancel or modify my order?
We aim to process orders quickly, so please contact us as soon as possible if you need to make changes or cancel. Because our products are handmade, cancellations or changes may not be possible once production has started. Once an order has been shipped, we’re unable to make modifications.

4. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link to monitor your shipment’s progress.

5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, etc.), and PayPal. All transactions are secure and encrypted for your safety.

6. Do you ship internationally?
We’re sorry, but we do not offer international shipping at this time.

7. How can I contact you for additional questions?
Feel free to reach out to us via email at customercareddscents@gmail.com. We’re here to help and will respond within 2 to 3 business days.