Refund policy

Return Policy

You have 14 days after receiving your order to request a return.

Return Requirements:

  • Items must be in their original condition: unused, with tags, and in the original packaging.
  • Proof of purchase (e.g., receipt) is required.

How to Start a Return:

Important:

  • Customers are responsible for return shipping costs.
  • Items sent back without approval will not be accepted.

Damages and Issues

Check your order when it arrives! If anything is damaged, defective, or incorrect, contact us immediately at customercareddscents@gmail.com, and we’ll work to resolve the issue.

Non-Returnable Items

  • Sale items and gift cards cannot be returned.

Exchanges

If you’d like a different item, return the one you have (following the return process), and place a new order once the return is accepted.

European Union Customers

If your order is shipped to the EU, you have the right to cancel or return it within 14 days for any reason. Items must be unused, with tags, in the original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved, refunds will be issued to your original payment method within 10 business days.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at customercareddscents@gmail.com.